DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
View PricingOverview
What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
YouTube
DocuSign Demo
YouTube
PowerShell Quickstart & Embedded Signing Demo | Developer Education
YouTube
DocuSign for Salesforce Brief Overview and Demo
YouTube
Part 3: Go-Live Demo | Go-Live
YouTube
Integrating DocuSign Monitor and Splunk | Developer Education
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1022)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
-
Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
-
Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
-
Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
We run a private online community that requires our members to sign a terms and conditions document. We also used it for service contracts for our live events, and NDAs for our private sub-groups.
- Easily send documents for signature.
- Notifications of signed documents.
- Sending reminders for signature.
- Pricing - I'll get into this more later.
- Support - not always great response times.
- Flexibility - not a lot of room for customization.
April 05, 2022
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
Score 2 out of 10
Vetted Review
Verified User
The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.
- Signing forms is easy
- Easy to email forms for signature
- Signed forms are accepted by the Government as official
- The subscription model is poor
- Needs to offer better one-off solutions
- Canceling billing is a ridiculous process
We use DocuSign to interface with other software and applications, so that we can send documents to be signed through our systems, without having to open up DocuSign on a separate page. The interface would do that in the background. The problem is not with to functionality of the product. That works well.
- interface with other products
- track signing
- my account was upgraded without my permission and a significantly higher rate auto debited from my account monthly
- when I called to inquire, the system would demand my account number before I could speak to a representative, shortly after a recording would come on and say that there was no one to answer my call. This happened at 9am, 10am and afternoon
- Going online to request tech support, you need to submit a ticket request. I tried this after not being able to reach anyone over the phone. A couple of things. 1. they make it overly complicated, obviously trying to detour folks from submitting a request. 2. when I found where to change my plan, the button was greyed out and I couldn't change my plan.
- 90% of what the website had listed under the support tab was password related. There wasn't anything about account questions. I was able to navigate through support questions to find how to "change my account". This doesn't straighten out the issue of the months I was being charged almost 3x what I had signed up for, but I'll see if I can waste more valuable time to figure that out later. For now, just trying to change my account back. The directions say that I need to go to account settings under the top navigation bar. I actually didn't have that option. The directions say that if you don't have that option then you're not the account owner. I am the only user, and the funds are coming out of my account monthly. Unbelievable. One might think that all of this is intentional on DocuSign's part.
October 04, 2019
Document Management
DocuSign is used across our organization. The main job it does is help with managing agreements and signing them. Most of our employees travel a lot so the ability to sign documents and agreements via tablet, phone or any other mobile device is important for the success of our organization.
- eSignature
- Sign electronically from any device
- Document management
- High subscription fee
September 10, 2018
DocuSign is the e-signature industry standard
Since the decline in the use of fax machines, an alternative secure means of signing and returning contracts, agreements, and documents is essential. For a freelance writer and videographer, I find that DocuSign fills those needs perfectly. My wife, who is in Real Estate, also uses DocuSign on an almost daily basis. Her entire firm uses it. She introduced me to DocuSign and I've turned several of my freelance gig editors and managers onto it. DocuSign is easy to use for the document originator, easy to distribute, and easy to sign. The documents arrive via email and the contract, or whatever type of document is ready to sign. You don't have to hunt and scroll for the signature block--you simply click Start to begin and the document leads you to the next signing block. Just a few clicks and you're done.
- DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
- DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
- DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
- You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
- You'll be hard-pressed to find anything negative from users other than the price.
We use DocuSign for all our legal document execution that doesn't happen in person. We've used it for templating convertible debt documents for multiple investors such that they can fill in all the relevant information. We also use it for job offer packets, employment agreements, equity grants, and the occasional non-disclosure agreement (NDA).
- We've used it for templating convertible debt documents for multiple investors such that they can fill in all the relevant information. This is instead of us having to generate off individual versions of the same documents for each entity that executes them. This works for NDAs as well.
- We love that DocuSign has flexible signing order. We use this in tandem with templating to have users drive the document customization process, but reserve the step of final execution after we have a chance to review their entries to make sure everything is in order.
- I really like that you can replace the underlying documents. Small/medium changes happen to documents all the time and having the ability to update them without having to completely re-layout the fields is a hugely import UX win.
- DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
- We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
- The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
September 05, 2018
DocuSign is great for larger organizations but might be overkill for small businesses
Our company used DocuSign for document review and signing. We used it across the whole organization to keep contracts and agreements all in one place. It also helped improve the speed of getting documents executed and made it easier for customers to complete the on boarding process. It was such a hassle to ask people to sign, scan and email or physically mail documents back.
- Makes document review and signing a breeze.
- Easy to use UI - especially for end users.
- Their mobile app is really easy to use.
- The setup process on the sender's end is a bit complicated.
- The cost for users who just use the basic features is prohibitive.
September 05, 2018
DocuSign makes the real estate business much easier.
I use it in my daily business and it has become one of my best tools I use. I send out listings and purchase agreements with DocuSign since I type all my work. The subscription fee pays for itself.
- Quick
- Easy
- Efficient
- Possibly attaching a brief cover letter explaining to the signor how to use it.
November 29, 2017
DocuSign-- Best Document Signing Solution I've Found!
DocuSign is currently used primarily by individuals scattered throughout our organization; however, its features position it as a strong competitor of the current signature system that we use-- smart-card-authentication digital signing within Adobe Acrobat. DocuSign solves several problems well-- of course document signing, but also coordination across different firms/individuals, integration within browsers, support for multiple formats-- including pdf-- but also other document file types commonly used. Status tracking and auditing features help with security concerns as well.
- Supports multiple document formats, technologies (browsers, mobile platforms, cloud solutions, etc.) to maximize usability--especially across organizations.
- Security features (authentication, auditing, encryption, etc.) and compliance provisions (e.g., agreement to use electronic signatures) provide assurance level suitable for even the most important contracts.
- Very user-friendly -- intuitive interface despite the robust functionality this product provides.
- Consider providing other purchasing options-- some may want the capabilities of the advanced products (beyond DocuSign personal), but reluctant due to the subscription-based model. This may mean one-time fee licensing or other pricing besides the subscription model.
- Compliance with government standards (security) would help with getting this into the federal/defense agencies- FIPS 140, smart-card authentication, Common Criteria evaluation, etc. would give these customers the support to invest in DocuSign.
- Additional advertising (TV, trade publications) would help DocuSign become the "Kleenex" or "Xerox" of document signing -- more is needed to get the word out.